Home 9 Exchanges and returns

Exchanges and returns

Reflection time/return

Occasionally you may wish to return an order. Perhaps because you do not like the product after all, or maybe there is some other reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the online store is at your own expense. This cost is approximately €6.95 per package; for exact rates, consult your carrier’s website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at klantenservice@18toys.nl or download the withdrawal form.

We will then refund the order amount due within 14 days after registration of your return, provided that the product has been returned in good order.

If the product is damaged or the packaging is damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So treat the product with care and make sure it is properly packaged when you return it.

Products that cannot be returned are hygienic products or products with a health risk where the seal has been broken, such as:

  • Sex toys including dildos and vibrators.
  • Condoms, massage gels, lubricants and tablets.

Return address:
Sint Isidorusstraat 6
5694AL Son en Breugel

Exchange product?

Do you want to exchange your product? That’s no problem at all. You can contact us via klantenservice@18toys.nl. However, you will bear the cost of returning the product yourself.

I have provided the wrong delivery address!

Accidentally entered the wrong delivery address? If so, please contact us as soon as possible. We will then still try to change the order for you.