Privacy and Cookie Statement
September 1st 2022
Privacy-sensitive data or personal data are processed through our online shop. 18Toys considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:
clearly specify our purposes before we process personal data, through this privacy statement;
limit our collection of personal data to only the personal data needed for legitimate purposes;
first seek your explicit consent to process your personal data in cases where your consent is required;
take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
respect your right to provide access to, correct or delete your personal data at your request.
18Toys is the data controller. In this privacy statement we explain which personal data we collect and use and for what purpose at the web shop www.18toys.nl. We recommend that you read it carefully.
If you have any questions, or want to know exactly what we track about you, please contact 18Toys.
Your account
Certain parts of our web shop require you to register first. You must then provide information about yourself and choose a user name. We then create an account, which you can log into using that user name and a password of your choice. To do this, we use your name, billing address, e-mail address and payment details. We do this based on your consent. We keep this information until you delete the account.
We save this information for your convenience and in case we need to contact you in the context of contract performance. You can edit information via your account whenever you want.
Providing to third parties
We cooperate with certain companies, which may receive your personal data mentioned above.
Order processing
When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your name and address details, telephone number, billing address, e-mail address, payment details and IP address. We do this on the basis of your permission. We keep this information for two years after your order has been completed. We keep certain customer data for a longer period in connection with the statutory tax retention obligation.
Providing to third parties
We cooperate with certain companies, which may receive your personal data mentioned above.
Posting reviews on the website
You can leave a review for us. We use the personal data required to publish the review on the website We use your e-mail address and nickname for this purpose. We do this on the basis of your consent. We store this information for 2 Years.
Contact form
The contact form allows you to ask us questions or make requests. To do this, we use your name, billing address and e-mail address. We have a legitimate interest in this. We keep this information until we are sure you are satisfied with our response and six months after that. This allows us to easily grab the information when we have follow-up questions. It also allows us to train our customer service to become even better.
Providing to third parties
We cooperate with certain companies, which may receive your personal data mentioned above.
Statistics and profiling
We keep statistics on the use of our web shop. With these statistics, we improve our web shop to show only relevant information, for example. We may combine your personal data to find out more about you. Of course, we will respect your privacy at all times. If you do not want this, you can always inform us.
To do this, we use your name, billing address and e-mail address. We have a legitimate interest in this. We keep this information for one year.
Providing to third parties
We cooperate with certain companies, which may receive your personal data mentioned above.
Advertising
We would like to send you advertising about offers and new products or services. We do this via:
via social media
You can object to this advertising at any time. You can block us or use the unsubscribe option. Through your account, you can also communicate this.
Location data
If necessary for the service, we may collect location data (GPS) from you. Your consent to this will be sought at the time.
Also, this (location) data may be stored and processed by the provider of e.g. navigation/mapping software, such as Google Maps, but the data may also be used by e.g. Google or Apple themselves. We have no control over this. Please always read the privacy statements of the providers concerned.
Providing to other companies or institutions
With the exception of the partners mentioned above, we do not give your personal data to other companies or institutions under any circumstances, except if we are required to do so by law (e.g. if the police demand it in case of suspected crime).
Statistics
We keep statistics on the use of our web shop
Cookies
Our webshop uses cookies. Cookies are small files where we can store information so that you do not have to fill it in every time. But it also allows us to see that you visit us again.
When you visit our online shop for the first time, we display a message explaining cookies. In doing so, we will ask for your consent to the use of these cookies.
You can disable the setting of cookies via your browser, but some things of our online shop will then no longer work properly.
We have agreements with other companies that place cookies. Still, we do not have full control over what they themselves do with the cookies. So read their privacy statements as well. (Note: these may change regularly)
Google Analytics
We use Google Analytics to track how visitors use our online shop. We have concluded a processing agreement with Google. This contains strict agreements on what they are allowed to track. We allow Google to use the Analytics information obtained for other Google services. We do not let Google anonymise IP addresses.
Security
Personal data security is of great importance to us. We make sure that your data is secure with us. We constantly update security and pay close attention to what can go wrong.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately as well.
Accessing, changing and deleting your data
If you have any questions or would like to know what personal data we stored, you can always contact us. See contact details below.
You have the following rights:
- receive an explanation about what personal data we have and what we do with it
- access to the precise personal data we have
- having errors corrected
- having outdated personal data deleted
- having personal data transferred to another party
- withdrawal of consent
- object to a particular use
- Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data of the wrong person.
Filing a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.
Contact details
18Toys
Sint Isidorusstraat 6
5694AL Son en Breugel
info@18toys.nl